Job Description

Job Title: MVS System Administration
Location: Urbana, MD
Type: Contract


Required Experience (Years): 8-10


Role Description:
Roles & Responsibilities:

• Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
• Verifies service by testing and reprogramming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
• Documents Telecom network by recording configuration diagrams and programming.
• Maintains telecom network by troubleshooting and repairing outages; testing network backup procedures; updating documentation.
• Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system.
• Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya, Uptivity, TASKE, & AWS Connect.
• Monitor & Document Systems user / license usage and complete system audits and cleanup.
• Manage all work through the HEAT ticket system and / or Agile Sprint project tracking. Required Technical Skill Set : Avaya Voice/Phone Telephony systems.
• Experience in Telephony Systems configuration.
• Experience in Avaya Call Manager, System Manager, & Voicemail Systems
• Experience with NICE Uptivity Call Recording / Screen capture.
• Experience with TASKE Reporting
• Experience with Cisco, Secure Telephone, and Video Communications
• Experience with Telecommunications Technologies
• Advanced understanding of technical, functional aspects of Avaya PBX systems
• Administer the Avaya Unified Communications environment.
• AWS Connect configuration and administration.
• Ability to establishing communication systems by programming Voice and Data Telecommunications network Circuits and equipment.
• Knowledge of Business Recovery in the event of a disaster.
• Knowledge of Designing Telephony Networks.

Job Tags

Contract work, Remote job,

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