Help Desk Specialist Job at VC5 Consulting, The Woodlands, TX

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  • VC5 Consulting
  • The Woodlands, TX

Job Description

Help Desk Specialist



Job Description: We are seeking a Help Desk Specialist to join our IT support team. In this role, you will be responsible for providing technical assistance and support.



Responsibilities:

  • Provide first-level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through the problem-solving process.
  • Follow up with customers to ensure their technical issues are resolved.
  • Utilize excellent customer service skills and exceed customers??? expectations.



Top 3-5 must-haves:

  • Someone who can come in and hit the ground running!
  • Good etiquette- Emphasis on soft skills, they can teach IT.
  • They need to be able to take the call, and do the fix as well.
  • They will be working with 120 users.

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