Help Desk Analyst Job at Robert Half, Aurora, CO

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  • Robert Half
  • Aurora, CO

Job Description

Job Description

Job Description

We are in search for a Help Desk Analyst to become part of our team in Aurora, Colorado. In this role, you will handle level 1 ticketing and end-user needs, set up and troubleshoot printers and hardware, and maintain a high level of professionalism when interacting with clients. This role offers a short-term contract employment opportunity.

Responsibilities:
• Respond to and resolve level 1 tech assistance center (TAC) tickets promptly and accurately.
• Perform setup and troubleshooting for printers and other hardware equipment.
• Utilize Active Directory for various administrative tasks.
• Handle network and VPN troubleshooting, with a preference for experience in a VMware environment.
• Provide Tier 1 support for a variety of Windows versions, including but not limited to Windows 10 and 11.
• Uphold client-facing professionalism at all times.
• Work with Office 365 for various tasks and troubleshooting.
• Demonstrate knowledge in Android Development, Cisco Technologies, Citrix Technologies, Database, and EO/IR systems.
• Manage Apple Devices, Computer Hardware, and Configuration Management.
• Assist with deployments as needed.• Proficiency in Android Development is necessary
• Experience with Cisco Technologies is required
• Familiarity with Citrix Technologies is essential
• Demonstrable skills in Database management
• Knowledge of EO/IR systems is a plus
• Proficiency in Active Directory is needed
• Experience with Apple Devices is required
• Strong understanding of Computer Hardware is necessary
• Skills in Configuration Management are important
• Experience in Deployments is essential

Job Tags

Fixed term contract,

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