**Buyer Experience Specialist - Remote/Plano, TX**
Plano, TX, USA Req #592 Thursday, February 10, 2022 is the nations leading online real estate marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and live trustee sale events. By offering access to exclusive properties and technology designed to seamlessly connect buyers and sellers, empowers residential real estate investors and financial institutions to achieve optimal, mutually beneficial results to go beyond the bid. Buyer Experience Specialist - Remote/ Plano, TX
Position Summary
The Auction.com Customer Care Team is seekinga high achieving and experienced Buyer Experience Specialist looking to growwith a fast paced, sales driven team. This individual serves as the central point of contact for inbound customer inquiries.
The Buyer Experience Specialist will be responsible for providing an exceptional customer experience and increasing buyer spend through top tier service and identifying customer needs. The Buyer Experience Specialist will work with all levels of the operations team to resolve issues promptly and demonstrate ADC value position and account set knowledge to the management team on a regular basis.
Success in this role will be driven by the candidates ability to 1) Establish credibility and trust with buyers, 2) Provide industry leading client and customer service; and 3) Increase sales by identifying assets that meet buyers needs.
Responsibilities/duties:
Provide a professional and timely response to all customer/client inquiries in accordance with the companys policies and procedures utilizing ADC telephony and CRM systems.
Accurately educate ADCs customers/clients with information about the products processes and services available.
Engage with internal departments for service requests transferring of inquiries and knowledge sharing.
Manage daily tasks and track customer correspondence in systems for reporting and analysis.
Meet or exceed defined performance expectations established for quality and service.
Knowledge Skills and Abilities:
Maintain knowledge of s products processes and procedures.
Possess knowledge of computer software programs such as but not limited to MS Office, MS Teams, SalesForce and New Voice Media telecom.
Consistently demonstrate excellent customer service skills.
Exhibit strong time management and critical thinking skills.
Demonstrate the ability to be detail oriented, flexible and multitask in a changing environment.
Education/Experience:
Two to four years of customer interaction and service
High school diploma or general equivalency
Background in a call center, mortgage servicing and or real estate preferred
Bilingual Spanish a plus
*To all recruitment agencies:* *does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias,* *employees or any other company location.* *is not responsible for any fees related to unsolicited resumes.**Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability* *status, or any other characteristic protected by applicable law.*
**Other details**
* Job Family Customer Service
* Job Function 03 - Specialist
* Pay Type Hourly
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