**Bilingual Customer Support Operator (German)**
**Bilingual Customer Support Operator (German)**
*Location* Leominster *Department* Contact Centre *Advertising Salary* 11.39 per hour *
* Bilingual Customer Support Operator (German)
**About The Role**
We have a permanent opportunity for an adaptable and customer focused individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide Customer Service to our German and UK customers working across all our support channels.
**Your day-to-day duties and responsibilities will include:**
* Responding to UK and German-speaking customer service calls professionally and in accordance with company policies
* Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
* Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
* Raising trace enquiries relating to delivery information in accordance with individual couriers processes
* Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
* Liaising with the Delivery Management Team to arrange any collections or escalate complaints
* Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
* Assisting with the translation of product information from English into German as and when required.
**Hours of work:**
8am to 5pm, Monday to Friday.
**About You**
**To be considered you will need:**
* To be fluent in both English and German languages (written & verbal)
* An excellent telephone manner
* Proficient keyboard entry skills
* The ability to communicate well at all levels
* Assertiveness, confidence and the ability to challenge established ways of working.
Previous experience within a Contact Centre or office environment would be desirable, full training will be provided.
MandM Direct is one of Europe's leading off-price retailers, with over 3.8 million customers shopping with us every year. In todays hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the markets demands.
*Location* Leominster *Location* Leominster *Location* Leominster
...Pediatric Trauma Center: No Charting System: ClinDoc, Dell EMC, Dorothy), Epic (Cadence, GE Healthcare (Centricity), IBM, McKesson Job Details Starts: 10/13/2024 Assignment Length: 13 Shift: Day Call Off Policy: Please Contact for Info Job Quantity...
...IT Manager, San Diego, CA We are looking for an experienced IT Manager.This is a Hybrid Onsite/Remote position with Onsite required. IT Manager Responsibilities: - Physical and virtual network. - Cloud and on-premises services and data storage devices. - Computer...
...transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250... ...trip vehicle inspections Provide support to students by assisting with boarding and exiting the bus Qualifications Good...
...with room turnaround activities for procedures, which include cleaning and processing of endoscopes and accessory equipment. The Endo... ...patient data accurately. ~ Supports and upholds established hospital and department policies, procedures, and standards. Reports observed...
...are new to the industry to help you with every step of selling solar Become a mentor and get paid for your time helping others learn... ...Set proper expectations for potential customers Weekly sales and motivational meetings Gain education to become a solid Solar...